Office Clerks, General
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.
103 alternate job titles:
Salary Information
Office Clerks, General: $43,630 (median) per year.
Starting salary (10th percentile).
Required expreience: Varies by Company
Data source: U.S. Bureau of Labor Statistics
Daily Tasks & Responsibilities
| Task Description | Category |
|---|---|
| Prepare cash for deposit or disbursement. | General |
| Execute sales or other financial transactions. | General |
| Collect deposits, payments or fees. | General |
| Respond to customer problems or complaints. | General |
| Answer telephones to direct calls or provide information. | General |
| Compile data or documentation. | General |
| File documents or records. | General |
| Send information, materials or documentation. | General |
| Operate office equipment. | General |
| Check data for recording errors. | General |
| Proofread documents, records, or other files to ensure accuracy. | General |
| Sort mail. | General |
| Distribute incoming mail. | General |
| Search files, databases or reference materials to obtain needed information. | General |
| Provide information to coworkers. | General |
| Schedule appointments. | General |
| Prepare employee work schedules. | General |
| Prepare documentation for contracts, transactions, or regulatory compliance. | General |
| Calculate weights, volumes or other characteristics of materials. | General |
| Train personnel. | General |
| Transcribe spoken or written information. | General |
| Confer with coworkers to coordinate work activities. | Management |
| Supervise clerical or administrative personnel. | Management |
| Maintain inventory records. | Maintenance |
| Monitor inventories of products or materials. | Maintenance |
| Maintain office equipment in proper operating condition. | Maintenance |
| Record information from meetings or other formal proceedings. | Communication |
Technology Requirements
| Technology | Description |
|---|---|
| Intuit QuickBooks | Accounting software |
| Microsoft Excel | Spreadsheet software |
| Microsoft Office software | Office suite software |
| Microsoft Outlook | Electronic mail software |
| Microsoft PowerPoint | Presentation software |
| Microsoft Word | Word processing software |
| Adobe Acrobat | Document management software |
| Adobe InDesign | Desktop publishing software |
| Web page creation and editing software | |
| Google Docs | Word processing software |
| Henry Schein Dentrix | Medical software |
| MEDITECH software | Medical software |
| Microsoft Dynamics | Customer relationship management CRM software |
| Microsoft Project | Project management software |
| Microsoft SharePoint | Document management software |
| Microsoft Windows | Operating system software |
| Oracle PeopleSoft | Enterprise resource planning ERP software |
| SAP software | Enterprise resource planning ERP software |
| 3M Post-it App | Word processing software |
| ADP Workforce Now | Human resources software |
| Appointment scheduling software | Calendar and scheduling software |
| Billing software | Accounting software |
| Blackbaud The Raiser's Edge | Customer relationship management CRM software |
| Bookkeeping software | Accounting software |
| Electronic Data Interchange EDI systems | Enterprise application integration software |
| Evernote | Word processing software |
| Filing system software | Document management software |
| Google Sites | Web page creation and editing software |
| GroupMe | Instant messaging software |
| IBM Notes | Electronic mail software |
| LexisNexis | Information retrieval or search software |
| Web page creation and editing software | |
| Mavenlink | Project management software |
| Medical condition coding software | Medical software |
| Medical procedure coding software | Medical software |
| Microsoft Exchange | Electronic mail software |
| Microsoft Publisher | Desktop publishing software |
| Oracle JD Edwards EnterpriseOne | Enterprise resource planning ERP software |
| Oracle PeopleSoft Financials | Enterprise resource planning ERP software |
| Records management software | Document management software |
| Sage 50 Accounting | Accounting software |
| Salesforce.com Salesforce CRM | Customer relationship management CRM software |
| SmugMug Flickr | Graphics or photo imaging software |
| Social media sites | Web page creation and editing software |
| Spreadsheet software | Spreadsheet software |
| Transcription system software | Document management software |
| Web browser software | Internet browser software |
| Word processing software | Word processing software |
| Microsoft Access | Data base user interface and query software |
| Yardi software | Data base user interface and query software |
| Alpha Software Alpha Five | Data base user interface and query software |
| Blackboard software | Data base user interface and query software |
| Data entry software | Data base user interface and query software |
| Database software | Data base user interface and query software |
| Dropbox | Cloud-based data access and sharing software |
| FileMaker Pro | Data base user interface and query software |
| Google Drive | Cloud-based data access and sharing software |
| IBM Check Processing Control System CPSC | Data base user interface and query software |
| Propertyware | Data base user interface and query software |
| St. Paul Travelers e-CARMA | Data base user interface and query software |
Relevant Certifications
Industry certifications that may be valuable for this career role:
| Certification | Issuing Organization | Practice Test |
|---|---|---|
| Nationally Certified Medical Office Assistant | National Center for Competency Testing | Not Available |