Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.
34 alternate job titles:
Administrative Assistant (Admin Assistant)
Administrative Associate
Administrative Clerk
Administrative Coordinator
Administrative Liaison
Administrative Resources Associate
Administrative Secretary (Admin Secretary)
Administrative Specialist (Admin Specialist)
Administrative Support Assistant (ASA)
Administrative Support Specialist
Administrative Technician
Alumni Secretary
Appointment Scheduler
Clerical Secretary
Clerk Secretary
Department Secretary
Escrow Assistant
Escrow Secretary
Front Desk Coordinator
Office Administrator
Office Assistant
Office Secretary
Operations Assistant
Personal Assistant
Personal Secretary
Police
Police Administrative Assistant
Program Assistant
Real Estate Administrative Assistant
Scheduling Coordinator
School Attendance Secretary
School Secretary
Secretary
Staff Assistant
Salary Information
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive: $46,290 (median) per year.
Starting salary (10th percentile).
Required expreience: Varies by Company
Data source: U.S. Bureau of Labor Statistics
Daily Tasks & Responsibilities
| Task Description | Category |
|---|---|
| Answer telephones to direct calls or provide information. | General |
| Refer customers to appropriate personnel. | General |
| Greet customers, patrons, or visitors. | General |
| Compile data or documentation. | General |
| Route mail to correct destinations. | General |
| Distribute incoming mail. | General |
| Prepare documentation for contracts, transactions, or regulatory compliance. | General |
| Operate office equipment. | General |
| Proofread documents, records, or other files to ensure accuracy. | General |
| Schedule appointments. | General |
| Send information, materials or documentation. | General |
| Distribute materials to employees or customers. | General |
| Order materials, supplies, or equipment. | General |
| Search files, databases or reference materials to obtain needed information. | General |
| Execute sales or other financial transactions. | General |
| Prepare employee work schedules. | General |
| Schedule operational activities. | General |
| Make travel, accommodations, or entertainment arrangements for others. | General |
| Operate communications equipment or systems. | General |
| Operate computers or computerized equipment. | General |
| Enter information into databases or software programs. | General |
| Select resources needed to accomplish tasks. | General |
| Record personnel information. | General |
| Report maintenance or equipment problems to appropriate personnel. | General |
| Issue documentation or identification to customers or employees. | General |
| Collect deposits, payments or fees. | General |
| Train personnel. | General |
| Prepare informational or reference materials. | General |
| Discuss account status or activity with customers or patrons. | Communication |
| Record information from meetings or other formal proceedings. | Communication |
| Maintain current knowledge related to work activities. | Maintenance |
| Manage clerical or administrative activities. | Management |
| Supervise clerical or administrative personnel. | Management |
| Coordinate operational activities. | Management |
| Develop organizational policies or programs. | Development |
| Develop computer or online applications. | Development |
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Technology Requirements
| Technology | Description |
|---|---|
| Microsoft Excel | Spreadsheet software |
| Microsoft Office software | Office suite software |
| Microsoft Outlook | Electronic mail software |
| Microsoft PowerPoint | Presentation software |
| Microsoft Word | Word processing software |
| Adobe Acrobat | Document management software |
| Adobe Creative Cloud software | Graphics or photo imaging software |
| Adobe Illustrator | Graphics or photo imaging software |
| Adobe InDesign | Desktop publishing software |
| Adobe Photoshop | Graphics or photo imaging software |
| Apache Tomcat | Web platform development software |
| Apple macOS | Operating system software |
| Atlassian Confluence | Project management software |
| Atlassian JIRA | Content workflow software |
| Canva | Graphics or photo imaging software |
| Cisco Webex | Video conferencing software |
| Drupal | Web platform development software |
| Web page creation and editing software | |
| Google Docs | Word processing software |
| Google Sheets | Spreadsheet software |
| Google Workspace software | Office suite software |
| Hypertext markup language HTML | Web platform development software |
| IBM SPSS Statistics | Analytical or scientific software |
| Intuit QuickBooks | Accounting software |
| Kronos Workforce Timekeeper | Time accounting software |
| Linux | Operating system software |
| Microsoft Active Server Pages ASP | Web platform development software |
| Microsoft Dynamics | Enterprise resource planning ERP software |
| Microsoft Project | Project management software |
| Microsoft SharePoint | Document management software |
| Microsoft Teams | Project management software |
| Microsoft Visio | Process mapping and design software |
| Microsoft Windows | Operating system software |
| Mozilla Firefox | Internet browser software |
| Oracle PeopleSoft | Enterprise resource planning ERP software |
| Oracle Primavera Enterprise Project Portfolio Management | Project management software |
| SAP Concur | Accounting software |
| SAP software | Enterprise resource planning ERP software |
| SAS | Analytical or scientific software |
| Salesforce software | Customer relationship management CRM software |
| Zoom | Video conferencing software |
| 3M Post-it App | Word processing software |
| ADP Workforce Now | Human resources software |
| Adobe Dreamweaver | Web page creation and editing software |
| Apache HTTP Server | Portal server software |
| Apple Keynote | Presentation software |
| Appointment scheduling software | Calendar and scheduling software |
| Blackbaud The Raiser's Edge | Customer relationship management CRM software |
| Citrix cloud computing software | Access software |
| ClassDojo | Desktop communications software |
| Customer information control system CICS | Transaction server software |
| Delphi Technology | Financial analysis software |
| Desktop publishing software | Desktop publishing software |
| Dictation software | Voice recognition software |
| Evernote | Word processing software |
| FaceTime | Video conferencing software |
| Filing system software | Document management software |
| Fund accounting software | Accounting software |
| Google Meet | Video conferencing software |
| Google Sites | Web page creation and editing software |
| Google Slides | Presentation software |
| GroupMe | Instant messaging software |
| Handheld computer device software | Operating system software |
| Human resource management software HRMS | Human resources software |
| IBM InfoSphere DataStage | Enterprise application integration software |
| IBM Maximo Asset Management | Enterprise resource planning ERP software |
| IBM Notes | Electronic mail software |
| IBM Power Systems software | Enterprise system management software |
| IBM WebSphere | Cloud-based management software |
| Intrado SchoolMessenger | Mobile messaging service software |
| LexisNexis | Information retrieval or search software |
| Web page creation and editing software | |
| LogMeIn GoToMeeting | Video conferencing software |
| LogMeIn GoToWebinar | Network conferencing software |
| Loom | Video creation and editing software |
| McAfee | Transaction security and virus protection software |
| Medical procedure coding software | Medical software |
| Microsoft Dynamics GP | Enterprise resource planning ERP software |
| Microsoft Dynamics SL | Enterprise resource planning ERP software |
| Microsoft Exchange | Electronic mail software |
| Microsoft OneNote | Word processing software |
| Microsoft Publisher | Desktop publishing software |
| Minitab | Analytical or scientific software |
| NetSuite ERP | Enterprise resource planning ERP software |
| NortonLifeLock cybersecurity software | Transaction security and virus protection software |
| Oracle E-Business Suite Financials | Financial analysis software |
| Oracle Fusion Applications | Enterprise resource planning ERP software |
| Oracle Hyperion | Enterprise resource planning ERP software |
| Oracle JD Edwards EnterpriseOne | Enterprise resource planning ERP software |
| Oracle PeopleSoft Financials | Enterprise resource planning ERP software |
| Oracle Solaris | Operating system software |
| Oracle Taleo | Human resources software |
| Presentation software | Presentation software |
| SAP Business Objects | Enterprise resource planning ERP software |
| Sage 50 Accounting | Accounting software |
| Schoology | Computer based training software |
| Skype | Desktop communications software |
| SmugMug Flickr | Graphics or photo imaging software |
| Social media sites | Web page creation and editing software |
| Spreadsheet software | Spreadsheet software |
| Tax software | Accounting software |
| Timekeeping software | Time accounting software |
| Veritas NetBackup | Backup or archival software |
| Web browser software | Internet browser software |
| Web conferencing software | Video conferencing software |
| YouTube | Video creation and editing software |
| people@work | Enterprise resource planning ERP software |
| Apache Cassandra | Data base management system software |
| Apache Hadoop | Data base management system software |
| Apache Hive | Data base management system software |
| Microsoft Access | Data base user interface and query software |
| Microsoft SQL Server | Data base user interface and query software |
| Oracle Database | Data base user interface and query software |
| Slack | Cloud-based data access and sharing software |
| Teradata Database | Data base management system software |
| Yardi software | Data base user interface and query software |
| Airtable | Data base user interface and query software |
| Apache Pig | Data base management system software |
| Apache Solr | Data base management system software |
| Blackboard software | Data base user interface and query software |
| Data entry software | Data base user interface and query software |
| Data warehouse software | Data mining software |
| Database software | Data base user interface and query software |
| Dropbox | Cloud-based data access and sharing software |
| FileMaker Pro | Data base user interface and query software |
| Google Drive | Cloud-based data access and sharing software |
| IBM Cognos Impromptu | Business intelligence and data analysis software |
| MicroStrategy | Business intelligence and data analysis software |
| Oracle Business Intelligence Enterprise Edition | Business intelligence and data analysis software |
| Qlik Tech QlikView | Business intelligence and data analysis software |
| Quest Erwin Data Modeler | Metadata management software |
| SAP Crystal Reports | Data base reporting software |
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Relevant Certifications
Industry certifications that may be valuable for this career role:
| Certification | Issuing Organization | Practice Test |
|---|---|---|
| Certified Administrative Professional | International Association of Administrative Professionals | Not Available |
| Certified Associate in Project Management | Project Management Institute | Not Available |
| Fundamental Payroll Certification | American Payroll Association | Not Available |
| Microsoft Office Specialist: Associate (Office 365 and Office 2019) | Microsoft Corporation | Not Available |
| Microsoft Office Specialist: Excel Associate (Excel and Excel 2019) | Microsoft Corporation | Not Available |
| Microsoft Office Specialist: Expert (Office 365 and Office 2019) | Microsoft Corporation | Not Available |
| Microsoft Office Specialist: Expert - Office 365 and Office 2019 | Microsoft Corporation | Not Available |
| Microsoft Office Specialist: Microsoft Access Expert (Access and Access 2019) | Microsoft Corporation | Not Available |
| Microsoft Office Specialist: Microsoft Excel 2016 Expert | Microsoft Corporation | Not Available |
| Microsoft Office Specialist: Microsoft Excel Expert (Excel and Excel 2019) | Microsoft Corporation | Not Available |
| Microsoft Office Specialist: Microsoft Office 2016 Master Specialist | Microsoft Corporation | Not Available |
| Microsoft Office Specialist: Microsoft Outlook 2016 | Microsoft Corporation | Not Available |
| Microsoft Office Specialist: Microsoft PowerPoint 2016 | Microsoft Corporation | Not Available |
| Microsoft Office Specialist: Microsoft Word 2016 | Microsoft Corporation | Not Available |
| Microsoft Office Specialist: Microsoft Word 2016 Expert | Microsoft Corporation | Not Available |
| Microsoft Office Specialist: Microsoft Word Expert (Word and Word 2019) | Microsoft Corporation | Not Available |
| Microsoft Office Specialist: Outlook Associate (Outlook and Outlook 2019) | Microsoft Corporation | Not Available |
| Microsoft Office Specialist: PowerPoint Associate (PowerPoint and PowerPoint 2019) | Microsoft Corporation | Not Available |
| Microsoft Office Specialist: PowerPoint Associate 2019 | Microsoft Corporation | Not Available |
| Microsoft Office Specialist: Word Associate (Word and Word 2019) | Microsoft Corporation | Not Available |
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