Dispatchers, Except Police, Fire, and Ambulance
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
76 alternate job titles:
Salary Information
Dispatchers, Except Police, Fire, and Ambulance: $48,880 (median) per year.
Starting salary (10th percentile).
Required expreience: Varies by Company
Data source: U.S. Bureau of Labor Statistics
Daily Tasks & Responsibilities
| Task Description | Category |
|---|---|
| Schedule operational activities. | General |
| Relay information between personnel. | General |
| Respond to customer problems or complaints. | General |
| Prepare employee work schedules. | General |
| Prepare documentation for contracts, transactions, or regulatory compliance. | General |
| Operate communications equipment or systems. | General |
| Track goods or materials. | General |
| Select resources needed to accomplish tasks. | General |
| Provide information to coworkers. | General |
| Distribute materials to employees or customers. | General |
| Order materials, supplies, or equipment. | General |
| Coordinate operational activities. | Management |
| Maintain operational records. | Maintenance |
Technology Requirements
| Technology | Description |
|---|---|
| Microsoft Excel | Spreadsheet software |
| Microsoft Office software | Office suite software |
| Microsoft Outlook | Electronic mail software |
| Microsoft Word | Word processing software |
| Kronos Workforce Timekeeper | Time accounting software |
| Microsoft Dynamics | Enterprise resource planning ERP software |
| Microsoft PowerPoint | Presentation software |
| Microsoft Windows | Operating system software |
| SAP software | Enterprise resource planning ERP software |
| Air-Trak Cloudberry | Mobile location based services software |
| Bornemann Associates Flight Plan | Aviation ground support software |
| Command Alkon COMMANDconcrete | Customer relationship management CRM software |
| Computer aided design CAD software | Computer aided design CAD software |
| Computer aided dispatch software | Helpdesk or call center software |
| Computer aided dispatching auto routing software | Expert system software |
| Digital Gateway e-automate | Customer relationship management CRM software |
| Dr. Dispatch | Mobile location based services software |
| Email software | Electronic mail software |
| Geomechanical design analysis GDA software | Map creation software |
| Global positioning system GPS software | Mobile location based services software |
| Rail Traffic Track Warrant Control System | Expert system software |
| Resource management software | Mobile location based services software |
| Routing software | Route navigation software |
| Sabre travel agent software | Aviation ground support software |
| Scheduling software | Calendar and scheduling software |
| Situation resource tracking software | Mobile location based services software |
| TMW PowerSuite | Enterprise resource planning ERP software |
| Transportation management software | Mobile location based services software |
| Web browser software | Internet browser software |
| Word processing software | Word processing software |
| Microsoft Access | Data base user interface and query software |
| Database software | Data base user interface and query software |
| Locomotive distribution software | Data base reporting software |
| Tangier Sky Scheduler View | Data base user interface and query software |
| ESRI ArcIMS | Geographic information system |
Relevant Certifications
Industry certifications that may be valuable for this career role:
| Certification | Issuing Organization | Practice Test |
|---|---|---|
| Aircraft Dispatcher | Federal Aviation Administration | Not Available |
| Emergency Number Professional | National Emergency Number Association | Not Available |
| Professional Dispatching and Scheduling | Community Transportation Association of America | Not Available |