Receptionists and Information Clerks
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
60 alternate job titles:
Salary Information
Receptionists and Information Clerks: $37,230 (median) per year.
Starting salary (10th percentile).
Required expreience: Varies by Company
Data source: U.S. Bureau of Labor Statistics
Daily Tasks & Responsibilities
| Task Description | Category |
|---|---|
| Schedule appointments. | General |
| Answer telephones to direct calls or provide information. | General |
| Collect deposits, payments or fees. | General |
| Proofread documents, records, or other files to ensure accuracy. | General |
| Operate computers or computerized equipment. | General |
| Greet customers, patrons, or visitors. | General |
| Respond to customer problems or complaints. | General |
| File documents or records. | General |
| Send information, materials or documentation. | General |
| Record personnel information. | General |
| Sort mail. | General |
| Distribute incoming mail. | General |
| Calculate costs of goods or services. | General |
| Order materials, supplies, or equipment. | General |
| Prepare business correspondence. | General |
| Schedule operational activities. | General |
| Provide notifications to customers or patrons. | General |
| Clean facilities or equipment. | General |
| Analyze operational or research data. | Analysis |
| Discuss goods or services information with customers or patrons. | Communication |
Technology Requirements
| Technology | Description |
|---|---|
| Microsoft Excel | Spreadsheet software |
| Microsoft Office software | Office suite software |
| Microsoft Outlook | Electronic mail software |
| Microsoft Word | Word processing software |
| Google Docs | Word processing software |
| Intuit QuickBooks | Accounting software |
| Microsoft Dynamics | Customer relationship management CRM software |
| Microsoft PowerPoint | Presentation software |
| Microsoft Windows | Operating system software |
| 3M Post-it App | Word processing software |
| Appointment scheduling software | Calendar and scheduling software |
| Billing software | Accounting software |
| Blackbaud The Raiser's Edge | Customer relationship management CRM software |
| Bookkeeping software | Accounting software |
| Corel WordPerfect Office Suite | Office suite software |
| Customer relationship management CRM software | Customer relationship management CRM software |
| Desktop publishing software | Desktop publishing software |
| Electronic calendar management software | Calendar and scheduling software |
| Electronic health record EHR software | Medical software |
| Email software | Electronic mail software |
| Filing system software | Document management software |
| GE Healthcare Centricity EMR | Medical software |
| HMS | Time accounting software |
| IBM Notes | Electronic mail software |
| Intrado SchoolMessenger | Mobile messaging service software |
| Kodak Dental Systems Kodak SOFTDENT Practice management software PMS | Medical software |
| McKesson Lytec | Medical software |
| Medical condition coding software | Medical software |
| Medical procedure coding software | Medical software |
| Microsoft Publisher | Desktop publishing software |
| Microsoft SharePoint Server | Document management software |
| Web browser software | Internet browser software |
| Alpha Software Alpha Five | Data base user interface and query software |
| Automated information system software | Data base user interface and query software |
| Claim processing system software | Data base user interface and query software |
| Data entry software | Data base user interface and query software |
| Database software | Data base user interface and query software |
| FileMaker Pro | Data base user interface and query software |
| Google Drive | Cloud-based data access and sharing software |
| IBM Check Processing Control System CPSC | Data base user interface and query software |
| St. Paul Travelers e-CARMA | Data base user interface and query software |
Relevant Certifications
Industry certifications that may be valuable for this career role:
| Certification | Issuing Organization | Practice Test |
|---|---|---|
| Permit Technician | International Code Council | Not Available |