Hotel, Motel, and Resort Desk Clerks

Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

40 alternate job titles:

Desk Clerk Floor Clerk Front Desk Agent Front Desk and Night Auditor Front Desk Associate Front Desk Attendant Front Desk Auditor Front Desk Clerk Front Desk Concierge Front Desk Coordinator Front Desk Receptionist Front Desk Representative Front Office Agent Guest Service Agent Guest Service Representative Guest Services Agent (GSA) Guest Services Associate Guest Services Attendant Guest Services Representative Guest Services Team Member Guest Services Worker Hall Clerk Hotel Associate Hotel Clerk Hotel Desk Clerk Hotel Front Desk Agent Hotel Front Desk Clerk Hotel Night Auditor Hotel Receptionist Hotel Registration Clerk Hotel Reservation Agent Lobby Attendant Motel Clerk Motel Front Desk Attendant Motel Front Desk Clerk Night Auditor Register Clerk Reservationist Resort Desk Clerk Room Clerk
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Salary Information

Hotel, Motel, and Resort Desk Clerks: $34,270 (median) per year.

Starting salary (10th percentile).
Required expreience: Varies by Company


Data source: U.S. Bureau of Labor Statistics

Daily Tasks & Responsibilities

Task Description Category
Greet customers, patrons, or visitors. General
Verify accuracy of financial or transactional data. General
Calculate costs of goods or services. General
Execute sales or other financial transactions. General
Collect deposits, payments or fees. General
Distribute materials to employees or customers. General
Operate communications equipment or systems. General
Report maintenance or equipment problems to appropriate personnel. General
Make travel, accommodations, or entertainment arrangements for others. General
Refer customers to appropriate personnel. General
Provide information to coworkers. General
Store items. General
Sort mail. General
Clean facilities or equipment. General
Arrange food for serving. General
Prepare employee work schedules. General
Maintain financial or account records. Maintenance
Discuss account status or activity with customers or patrons. Communication
Discuss goods or services information with customers or patrons. Communication
Supervise clerical or administrative personnel. Management
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    Technology Requirements

    Technology Description
    Microsoft Office software Office suite software
    Facebook Web page creation and editing software
    Microsoft Excel Spreadsheet software
    Microsoft Outlook Electronic mail software
    Microsoft PowerPoint Presentation software
    Microsoft Word Word processing software
    ASI FrontDesk Facilities management software
    Blink Instant messaging software
    Delphi Technology Financial analysis software
    InnQuest roomMaster Facilities management software
    Microsoft Publisher Desktop publishing software
    Ramesys Hospitality Facilities management software
    Resort Data Processing Facilities management software
    Yardi software Data base user interface and query software
    Property management system PMS software Data base user interface and query software
    Incident tracking software Data base user interface and query software
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      Relevant Certifications

      Industry certifications that may be valuable for this career role:

      Certification Issuing Organization Practice Test
      Certified Front Desk Representative American Hotel and Lodging Association Educational Institute Not Available
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