Hotel, Motel, and Resort Desk Clerks
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
40 alternate job titles:
Salary Information
Hotel, Motel, and Resort Desk Clerks: $34,270 (median) per year.
Starting salary (10th percentile).
Required expreience: Varies by Company
Data source: U.S. Bureau of Labor Statistics
Daily Tasks & Responsibilities
| Task Description | Category |
|---|---|
| Greet customers, patrons, or visitors. | General |
| Verify accuracy of financial or transactional data. | General |
| Calculate costs of goods or services. | General |
| Execute sales or other financial transactions. | General |
| Collect deposits, payments or fees. | General |
| Distribute materials to employees or customers. | General |
| Operate communications equipment or systems. | General |
| Report maintenance or equipment problems to appropriate personnel. | General |
| Make travel, accommodations, or entertainment arrangements for others. | General |
| Refer customers to appropriate personnel. | General |
| Provide information to coworkers. | General |
| Store items. | General |
| Sort mail. | General |
| Clean facilities or equipment. | General |
| Arrange food for serving. | General |
| Prepare employee work schedules. | General |
| Maintain financial or account records. | Maintenance |
| Discuss account status or activity with customers or patrons. | Communication |
| Discuss goods or services information with customers or patrons. | Communication |
| Supervise clerical or administrative personnel. | Management |
Technology Requirements
| Technology | Description |
|---|---|
| Microsoft Office software | Office suite software |
| Web page creation and editing software | |
| Microsoft Excel | Spreadsheet software |
| Microsoft Outlook | Electronic mail software |
| Microsoft PowerPoint | Presentation software |
| Microsoft Word | Word processing software |
| ASI FrontDesk | Facilities management software |
| Blink | Instant messaging software |
| Delphi Technology | Financial analysis software |
| InnQuest roomMaster | Facilities management software |
| Microsoft Publisher | Desktop publishing software |
| Ramesys Hospitality | Facilities management software |
| Resort Data Processing | Facilities management software |
| Yardi software | Data base user interface and query software |
| Property management system PMS software | Data base user interface and query software |
| Incident tracking software | Data base user interface and query software |
Relevant Certifications
Industry certifications that may be valuable for this career role:
| Certification | Issuing Organization | Practice Test |
|---|---|---|
| Certified Front Desk Representative | American Hotel and Lodging Association Educational Institute | Not Available |