Telephone Operators
Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.
30 alternate job titles:
Salary Information
Telephone Operators: $39,130 (median) per year.
Starting salary (10th percentile).
Required expreience: Varies by Company
Data source: U.S. Bureau of Labor Statistics
Daily Tasks & Responsibilities
| Task Description | Category |
|---|---|
| Search files, databases or reference materials to obtain needed information. | General |
| Answer telephones to direct calls or provide information. | General |
| Assist individuals with paperwork. | General |
| Assist disabled or incapacitated individuals. | General |
| Operate communications equipment or systems. | General |
| Sort mail. | General |
| Proofread documents, records, or other files to ensure accuracy. | General |
| Promote products, services, or programs. | General |
| Enter information into databases or software programs. | General |
| Discuss account status or activity with customers or patrons. | Communication |
| Maintain call records. | Maintenance |
Technology Requirements
| Technology | Description |
|---|---|
| Microsoft Office software | Office suite software |
| Microsoft Excel | Spreadsheet software |
| Microsoft Outlook | Electronic mail software |
| Microsoft PowerPoint | Presentation software |
| Microsoft Windows | Operating system software |
| Microsoft Word | Word processing software |
| Computer aided dispatch software | Helpdesk or call center software |
| Handheld computer device software | Operating system software |
| Operating system software | Operating system software |
| Video conference software | Video conferencing software |
| Word processing software | Word processing software |