Telephone Operators

Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.

30 alternate job titles:

411 Directory Assistance Operator (411 Directory Assistance Op) Central Office Operator (CO Op) Change Number Operator (Change Number Op) Charge Operator (Charge Op) Communications Operator (Communications Op) Customer Service Assistant Directory Assistance Operator (Directory Assistance Op) Directory Operator (Directory Op) Emergency Operator (Emergency Op) Information Operator (Information Op) Information Specialist Inward Toll Operator (Inward Toll Op) Live Source Operator (Live Source Op) Local Operator (Local Op) Local Telephone Operator (Local Phone Op) Long Distance Operator (LD Operator) Long Lines Operator (Long Lines Op) Operator (Op) PBX Operator (Post Box Exchange Operator) Phone Operator (Telephone Operator) Phone Secretary (Telephone Secretary) Rate Quoting Operator (Rate Quoting Op) Relief Operator (Relief Op) Switchboard Op (Switchboard Operator) TELECOM Op (Telecommunications Operator) Telephone Exchange Operator (Phone Exchange Op) Toll Operator (Toll Op) Toll Relief Operator (Toll Relief Op) Toll Service Observer Trouble Operator (Trouble Op)
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Salary Information

Telephone Operators: $39,130 (median) per year.

Starting salary (10th percentile).
Required expreience: Varies by Company


Data source: U.S. Bureau of Labor Statistics

Daily Tasks & Responsibilities

Task Description Category
Search files, databases or reference materials to obtain needed information. General
Answer telephones to direct calls or provide information. General
Assist individuals with paperwork. General
Assist disabled or incapacitated individuals. General
Operate communications equipment or systems. General
Sort mail. General
Proofread documents, records, or other files to ensure accuracy. General
Promote products, services, or programs. General
Enter information into databases or software programs. General
Discuss account status or activity with customers or patrons. Communication
Maintain call records. Maintenance
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    Technology Requirements

    Technology Description
    Microsoft Office software Office suite software
    Microsoft Excel Spreadsheet software
    Microsoft Outlook Electronic mail software
    Microsoft PowerPoint Presentation software
    Microsoft Windows Operating system software
    Microsoft Word Word processing software
    Computer aided dispatch software Helpdesk or call center software
    Handheld computer device software Operating system software
    Operating system software Operating system software
    Video conference software Video conferencing software
    Word processing software Word processing software
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