Telemarketers
Solicit donations or orders for goods or services over the telephone.
27 alternate job titles:
Call Agent
Call Center Agent
Call Center Operator
Call Center Representative (Call Center Rep)
Call Center Sales Agent
Call Center Telemarketer
Contact Center Agent
Direct Sales Agent
Donation Worker
Inbound Call Center Agent
Inbound Telemarketer
Inside Sales Representative (Inside Sales Rep)
Marketing Processor
Outbound Sales Agent
Outbound Telemarketer
Scheduling Agent
Solicitor
Telemarketer
Telemarketing Representative (Telemarketing Rep)
Telemarketing Sales Representative (Telemarketing Sales Rep)
Telephone Sales Agent
Telephone Sales Representative (TSR)
Telephone Service Representative (TSR)
Telephone Solicitor
Telesales Agent
Telesales Representative (Telesales Rep)
Telesales Specialist
Salary Information
Telemarketers: $34,410 (median) per year.
Starting salary (10th percentile).
Required expreience: Varies by Company
Data source: U.S. Bureau of Labor Statistics
Daily Tasks & Responsibilities
| Task Description | Category |
|---|---|
| Deliver promotional presentations to current or prospective customers. | Communication |
| Contact current or potential customers to promote products or services. | General |
| Explain technical product or service information to customers. | General |
| Answer customer questions about goods or services. | General |
| Identify potential customers. | General |
| Answer telephones to direct calls or provide information. | General |
| Schedule appointments with prospective customers. | General |
| Maintain records of customer accounts. | Maintenance |
| Monitor market conditions or trends. | Maintenance |
| Develop content for sales presentations or other materials. | Development |
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Technology Requirements
| Technology | Description |
|---|---|
| Microsoft Office software | Office suite software |
| Microsoft Outlook | Electronic mail software |
| Salesforce software | Customer relationship management CRM software |
| Microsoft Dynamics | Customer relationship management CRM software |
| Microsoft Excel | Spreadsheet software |
| Microsoft PowerPoint | Presentation software |
| Microsoft Word | Word processing software |
| Zoom | Video conferencing software |
| Customer relationship management CRM software | Customer relationship management CRM software |
| Acarda Sales Technologies Acarda Outbound | Helpdesk or call center software |
| Automatic call distribution software | Helpdesk or call center software |
| Database Systems Corp Telemation | Customer relationship management CRM software |
| Interactive voice response software | Interactive voice response software |
| Remote access call center software | Access software |
| Softphone software | Helpdesk or call center software |
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Relevant Certifications
Industry certifications that may be valuable for this career role:
| Certification | Issuing Organization | Practice Test |
|---|---|---|
| Professional Certification in Advanced Service and Sales | National Retail Federation Foundation | Not Available |
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