First-Line Supervisors of Non-Retail Sales Workers

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

39 alternate job titles:

Advertising Material Distributors Supervisor Blood Donor Recruiter Supervisor Bowling Desk Clerk Supervisor Bulk Plant Supervisor Circulation Crew Leader Client Service Supervisor Customer Service Department Supervisor Customer Service Supervisor Desk Clerks Supervisor Driver Sales Supervisor Dry Cleaning Manager Information Center Supervisor Inside Sales Supervisor Insurance Agents Supervisor Insurance Office Supervisor Insurance Sales Supervisor Malt Liquors Sales Supervisor Newspaper Carriers Supervisor Order Department Supervisor Party Plan Sales Unit Advisor Party Plan Sales Unit Sales Leader Radio Time Sales Supervisor Real Estate Sales Supervisor Reservations Supervisor Sales Counselor Sales Department Supervisor Sales Floor Supervisor Sales Leader Sales Representative Supervisor Sales Supervisor Sales Team Leader Shift Supervisor Skating Desk Clerk Supervisor Stock Broker Supervisor Subscription Crew Leader Telemarketer Supervisor Telemarketing Supervisor Telesales Supervisor Territory Supervisor
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Salary Information

First-Line Supervisors of Non-Retail Sales Workers: $84,130 (median) per year.

Starting salary (10th percentile).
Required expreience: Varies by Company


Data source: U.S. Bureau of Labor Statistics

Daily Tasks & Responsibilities

Task Description Category
Explain technical product or service information to customers. General
Answer customer questions about goods or services. General
Train sales personnel. General
Provide information to coworkers. General
Exchange information with colleagues. General
Assign duties or work schedules to employees. General
Prepare financial documents, reports, or budgets. General
Establish operational policies. General
Examine condition of property or products. General
Gather customer or product information to determine customer needs. General
Contact current or potential customers to promote products or services. General
Prepare sales or other contracts. General
Purchase stocks of merchandise or supplies. General
Monitor sales activities. Maintenance
Maintain records of sales or other business transactions. Maintenance
Monitor inventories of products or materials. Maintenance
Supervise sales or support personnel. Management
Coordinate sales campaigns. Management
Develop marketing plans or strategies. Development
Discuss design or technical features of products or services with technical personnel. Development
Analyze market conditions or trends. Analysis
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    Technology Requirements

    Technology Description
    Microsoft Excel Spreadsheet software
    Microsoft Office software Office suite software
    Microsoft Outlook Electronic mail software
    Microsoft PowerPoint Presentation software
    Salesforce software Customer relationship management CRM software
    Cisco Webex Video conferencing software
    Microsoft Dynamics Enterprise resource planning ERP software
    Microsoft Project Project management software
    Microsoft Word Word processing software
    SAP software Enterprise resource planning ERP software
    Budgeting software Accounting software
    Customer information databases Customer relationship management CRM software
    Delphi Discovery Financial analysis software
    Delphi Technology Financial analysis software
    Electronic data interchange EDI software Enterprise application integration software
    Financial accounting software Accounting software
    Flow chart software Process mapping and design software
    Fuze cloud communications and collaboration software Video conferencing software
    Graphics creation software Graphics or photo imaging software
    NetSuite ERP Enterprise resource planning ERP software
    Online meeting software Video conferencing software
    Oracle Eloqua Customer relationship management CRM software
    Salesforce.com Salesforce CRM Customer relationship management CRM software
    SugarCRM Sugar UX Customer relationship management CRM software
    Web browser software Internet browser software
    Work scheduling software Calendar and scheduling software
    YouTube Video creation and editing software
    Microsoft Access Data base user interface and query software
    QuickBase business management software Data base user interface and query software
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      Relevant Certifications

      Industry certifications that may be valuable for this career role:

      Certification Issuing Organization Practice Test
      Certified Compensation Professional WorldatWork Not Available
      Certified Hospitality Sales Professional American Hotel and Lodging Association Educational Institute Not Available
      Certified Installation Manager - Flooring FCICA Not Available
      Certified Packaging Professional Institute of Packaging Professionals Not Available
      Certified Professional Salesperson National Association of Sales Professionals Not Available
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