Computer User Support Specialists
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
85 alternate job titles:
Application Customer Service Representative (Application CSR)
Application Support Engineer
Applications Analyst
Automatic Data Processing Customer Liaison (ADP Customer Liaison)
Call Center Support Representative (Call Center Support Rep)
Cloud Operations Specialist
Computer Customer Support Specialist
Computer Hardware Technician (Computer Hardware Tech)
Computer Help Desk Representative (Computer Help Desk Rep)
Computer Help Desk Specialist
Computer Lab Assistant (Computer Laboratory Assistant)
Computer Operations Technician (Computer Operations Tech)
Computer Operator
Computer Specialist
Computer Support Specialist
Computer Support Tech (Computer Support Technician)
Computer System Tech (Computer Systems Technician)
Computer Systems Specialist
Computer Tech (Computer Technician)
Computer Technical Specialist
Computer Technologist
Customer Liaison
Customer Service Technician (Customer Service Tech)
Customer Support Analyst
Customer Support Rep (Customer Support Representative)
Customer Support Specialist
Desktop Analyst
Desktop Support Analyst
Desktop Support Engineer
Desktop Support Manager
Desktop Support Specialist
Desktop Support Technician (Desktop Support Tech)
Desktop Technician (Desktop Tech)
End User Support Specialist
Health Information Technology Specialist
Help Desk Analyst
Help Desk Coordinator
Help Desk Operator
Help Desk Representative (Help Desk Rep)
Help Desk Specialist
Help Desk Support Specialist
Help Desk Tech (Help Desk Technician)
IS Tech (Information Systems Technician)
IT Analyst (Information Technology Analyst)
IT Associate (Information Technology Associate)
IT Generalist (Information Technology Generalist)
IT Help Desk Tech (Information Technology Help Desk Technician)
IT Specialist (Information Technology Specialist)
IT Support Analyst (Information Technology Support Analyst)
IT Support Engineer (Information Technology Support Engineer)
IT Support Specialist (Information Technology Support Specialist)
IT Support Tech (Information Technology Support Technician)
IT Tech (Information Technology Technician)
LAN Applications Support Analyst (Local Area Network Applications Support Analyst)
Micro Computer Specialist
Micro Computer Support Specialist
Micro Computer Technician (Micro Computer Tech)
Operating Systems Specialist (OS Specialist)
Operations Support Technician (Operations Support Tech)
PC Consultant (Personal Computer Consultant)
PC Installation Engineer (Personal Computer Installation Engineer)
PC Specialist (Personal Computer Specialist)
PC Support Specialist (Personal Computer Support Specialist)
PC Support Tech (Personal Computer Support Technician)
PC Systems Coordinator (Personal Computer Systems Coordinator)
PC Tech (Personal Computer Technician)
Printer Technician (Printer Tech)
Product Support Consultant
Product Support Engineer
Product Support Specialist
Service Desk Analyst
Software Installer
Support Engineer
Support Specialist
Support Technician (Support Tech)
Technical Services Specialist
Technical Support Analyst
Technical Support Call Center Representative (Technical Support Call Center Rep)
Technical Support Engineer
Technical Support Representative (Technical Support Rep)
Technical Support Specialist
Technical Support Technician (Technical Support Tech)
User Support Analyst
User Support Specialist
Work Station Support Specialist
Salary Information
Computer User Support Specialists: $60,340 (median) per year.
Starting salary (10th percentile).
Required expreience: Varies by Company
Data source: U.S. Bureau of Labor Statistics
Daily Tasks & Responsibilities
| Task Description | Category |
|---|---|
| Provide technical support for software maintenance or use. | General |
| Test software performance. | General |
| Install computer software. | General |
| Install computer hardware. | General |
| Document operational activities. | General |
| Read documents to gather technical information. | General |
| Resolve computer software problems. | General |
| Collaborate with others to resolve information technology issues. | General |
| Teach others to use computer equipment or hardware. | General |
| Train others in computer interface or software use. | General |
| Provide recommendations to others about computer hardware. | General |
| Recommend changes to improve computer or information systems. | General |
| Test computer hardware performance. | General |
| Modify software programs to improve performance. | General |
| Participate in staffing decisions. | General |
| Maintain computer hardware. | Maintenance |
| Monitor computer system performance to ensure proper operation. | Maintenance |
| Update knowledge about emerging industry or technology trends. | Maintenance |
| Collaborate with others to determine design specifications or details. | Development |
| Evaluate utility of software or hardware technologies. | Analysis |
| Conduct research to gain information about products or processes. | Analysis |
| Supervise information technology personnel. | Management |
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Technology Requirements
| Technology | Description |
|---|---|
| Apple iOS | Operating system software |
| Apple macOS | Operating system software |
| Linux | Operating system software |
| Microsoft Active Directory | Internet directory services software |
| Microsoft Azure software | Development environment software |
| Microsoft Excel | Spreadsheet software |
| Microsoft Office software | Office suite software |
| Microsoft Outlook | Electronic mail software |
| Microsoft Windows | Operating system software |
| AJAX | Web platform development software |
| Adobe Acrobat | Document management software |
| Adobe Creative Cloud software | Graphics or photo imaging software |
| Adobe Illustrator | Graphics or photo imaging software |
| Adobe InDesign | Desktop publishing software |
| Adobe Photoshop | Graphics or photo imaging software |
| Ansible software | Expert system software |
| Apache Kafka | Development environment software |
| Apache Maven | Development environment software |
| Apache Subversion SVN | File versioning software |
| Apache Tomcat | Web platform development software |
| Atlassian Confluence | Project management software |
| Atlassian JIRA | Content workflow software |
| Autodesk AutoCAD | Computer aided design CAD software |
| Autodesk Revit | Computer aided design CAD software |
| Bash | Operating system software |
| Bentley MicroStation | Computer aided design CAD software |
| C | Development environment software |
| C# | Object or component oriented development software |
| C++ | Object or component oriented development software |
| Cascading style sheets CSS | Web platform development software |
| Chef | Configuration management software |
| Cisco Webex | Video conferencing software |
| Dassault Systemes SolidWorks | Computer aided design CAD software |
| Django | Web platform development software |
| Docker | Application server software |
| Drupal | Web platform development software |
| Eclipse IDE | Development environment software |
| Epic Systems | Medical software |
| Extensible markup language XML | Enterprise application integration software |
| Web page creation and editing software | |
| Git | File versioning software |
| GitHub | Application server software |
| Google Android | Operating system software |
| Google Angular | Web platform development software |
| Google Docs | Word processing software |
| Hypertext markup language HTML | Web platform development software |
| JUnit | Program testing software |
| JavaScript | Web platform development software |
| JavaScript Object Notation JSON | Web platform development software |
| MEDITECH software | Medical software |
| Marketo Marketing Automation | Sales and marketing software |
| Microsoft .NET Framework | Development environment software |
| Microsoft ASP.NET | Web platform development software |
| Microsoft Active Server Pages ASP | Web platform development software |
| Microsoft Dynamics | Enterprise resource planning ERP software |
| Microsoft PowerPoint | Presentation software |
| Microsoft PowerShell | Development environment software |
| Microsoft Project | Project management software |
| Microsoft SQL Server Integration Services SSIS | Enterprise application integration software |
| Microsoft SharePoint | Document management software |
| Microsoft Teams | Project management software |
| Microsoft Visio | Process mapping and design software |
| Microsoft Visual Basic | Development environment software |
| Microsoft Visual Basic for Applications VBA | Development environment software |
| Microsoft Visual Studio | Development environment software |
| Microsoft Windows Server | Operating system software |
| Microsoft Word | Word processing software |
| Node.js | Web platform development software |
| Oracle Java | Object or component oriented development software |
| Oracle PeopleSoft | Enterprise resource planning ERP software |
| Oracle Primavera Enterprise Project Portfolio Management | Project management software |
| PHP | Web platform development software |
| Perl | Object or component oriented development software |
| Puppet | Configuration management software |
| Python | Object or component oriented development software |
| Red Hat Enterprise Linux | Operating system software |
| Ruby | Development environment software |
| SAP software | Enterprise resource planning ERP software |
| SAS | Analytical or scientific software |
| Salesforce software | Customer relationship management CRM software |
| Shell script | Operating system software |
| Splunk Enterprise | Cloud-based management software |
| Spring Boot | Application server software |
| Spring Framework | Web platform development software |
| Swift | Object or component oriented development software |
| The MathWorks MATLAB | Analytical or scientific software |
| Trimble SketchUp Pro | Graphics or photo imaging software |
| UNIX | Operating system software |
| UNIX Shell | Operating system software |
| Zoom | Video conferencing software |
| jQuery | Object or component oriented development software |
| Operating system software | Operating system software |
| 3M Post-it App | Word processing software |
| Active directory software | Internet directory services software |
| Adobe ActionScript | Development environment software |
| Adobe Distiller | Desktop publishing software |
| Adobe Dreamweaver | Web page creation and editing software |
| Advanced business application programming ABAP | Object or component oriented development software |
| Apache Ant | Development environment software |
| Apache Groovy | Object or component oriented development software |
| Apache HTTP Server | Portal server software |
| Apache Struts | Web platform development software |
| Apple Final Cut Pro | Video creation and editing software |
| Atlassian Bamboo | Enterprise application integration software |
| Automated installation software | Configuration management software |
| Blink | Instant messaging software |
| Calendar and scheduling software | Calendar and scheduling software |
| Call center software | Helpdesk or call center software |
| Cisco IOS | Operating system software |
| Citrix cloud computing software | Access software |
| Common business oriented language COBOL | Development environment software |
| Configuration management software | Configuration management software |
| CrossTec NetOp Remote Control | Desktop communications software |
| Customer information control system CICS | Transaction server software |
| Dartware InterMapper | Network monitoring software |
| Dassault Systemes CATIA | Computer aided design CAD software |
| Defect tracking software | Program testing software |
| Delphi Technology | Financial analysis software |
| Deployment software | Configuration management software |
| Desktop partitioning software | Filesystem software |
| Disaster recovery software | Backup or archival software |
| Domain name system DNS | Internet directory services software |
| Dynamic hypertext markup language DHTML | Web platform development software |
| Element management software | Administration software |
| Encryption software | Transaction security and virus protection software |
| Enterprise JavaBeans | Web platform development software |
| Enterprise resource planning ERP software | Enterprise resource planning ERP software |
| Event log monitor software | Operating system software |
| Ext JS | Web platform development software |
| Extensible hypertext markup language XHTML | Web platform development software |
| Firewall software | Network security and virtual private network VPN equipment software |
| Flipgrid | Video creation and editing software |
| Fund accounting software | Accounting software |
| Google Classroom | Project management software |
| Google Meet | Video conferencing software |
| Google Sites | Web page creation and editing software |
| Help desk software | Helpdesk or call center software |
| Hewlett Packard HP-UX | Operating system software |
| Hewlett Packard LoadRunner | Program testing software |
| Human resource management software HRMS | Human resources software |
| IBM Domino | Communications server software |
| IBM InfoSphere DataStage | Enterprise application integration software |
| IBM Notes | Electronic mail software |
| IBM Power Systems software | Enterprise system management software |
| IBM WebSphere | Cloud-based management software |
| Information systems integration software | Information retrieval or search software |
| Integrated development environment IDE software | Development environment software |
| Internet browser software | Internet browser software |
| Job control language JCL | Operating system software |
| KornShell | Operating system software |
| LAMP Stack | Web platform development software |
| LexisNexis | Information retrieval or search software |
| License management software | License management software |
| LogMeIn GoToMeeting | Video conferencing software |
| LogMeIn GoToWebinar | Network conferencing software |
| Mac HelpMate | Access software |
| McAfee | Transaction security and virus protection software |
| Media storage management software | Storage networking software |
| Microsoft ASP.NET Core MVC | Web platform development software |
| Microsoft ActiveX | Object or component oriented development software |
| Microsoft Dynamics GP | Enterprise resource planning ERP software |
| Microsoft Exchange | Electronic mail software |
| Microsoft OneNote | Word processing software |
| Microsoft Publisher | Desktop publishing software |
| Microsoft Visual Basic Scripting Edition VBScript | Development environment software |
| Microsoft Volume Shadow Copy Service | Backup or archival software |
| Microsoft Windows Pre-installation Environment | Operating system software |
| Migration software | Platform interconnectivity software |
| Moodle | Computer based training software |
| Nagios | Network monitoring software |
| National Instruments LabVIEW | Development environment software |
| Nearpod | Multi-media educational software |
| NetSuite ERP | Enterprise resource planning ERP software |
| Network directory services software | Internet directory services software |
| NortonLifeLock cybersecurity software | Transaction security and virus protection software |
| Objective C | Object or component oriented development software |
| Operating system monitoring software | Operating system software |
| Oracle E-Business Suite Financials | Financial analysis software |
| Oracle Fusion Applications | Enterprise resource planning ERP software |
| Oracle Fusion Middleware | Enterprise application integration software |
| Oracle Hyperion | Enterprise resource planning ERP software |
| Oracle JD Edwards EnterpriseOne | Enterprise resource planning ERP software |
| Oracle JavaServer Pages JSP | Web platform development software |
| Oracle Solaris | Operating system software |
| Oracle Taleo | Human resources software |
| Oracle WebLogic Server | Application server software |
| ParentSquare | Desktop communications software |
| Password management software | Authentication server software |
| Patch management software | Configuration management software |
| Perforce Helix software | Configuration management software |
| Personal computer diagnostic software | Program testing software |
| Poll Everywhere | Presentation software |
| Red Hat WildFly | Application server software |
| Remote control software | Desktop communications software |
| Remote install server software | Network operation system software |
| Ruby on Rails | Web platform development software |
| SAP Business Objects | Enterprise resource planning ERP software |
| Sage 50 Accounting | Accounting software |
| Salesforce Visualforce | Graphical user interface development software |
| Schoology | Computer based training software |
| Seesaw | Multi-media educational software |
| Skype | Desktop communications software |
| SmugMug Flickr | Graphics or photo imaging software |
| SolarWinds | Cloud-based protection or security software |
| Stac Software ReachOut | Desktop communications software |
| StataCorp Stata | Analytical or scientific software |
| Supervisory control and data acquisition SCADA software | Industrial control software |
| Symantec LiveState | Backup or archival software |
| Symantec Norton Utilities | Filesystem software |
| Symantec pcAnywhere | Desktop communications software |
| Tax software | Accounting software |
| Ubuntu | Operating system software |
| Unified modeling language UML | Requirements analysis and system architecture software |
| VMware | Clustering software |
| Veritas NetBackup | Backup or archival software |
| Virtual private networking VPN software | Network security or virtual private network VPN management software |
| Virus scanning software | Transaction security and virus protection software |
| Voice over internet protocol VoIP system software | Internet protocol IP multimedia subsystem software |
| Wireshark | Network monitoring software |
| YouTube | Video creation and editing software |
| ServiceNow | Data base user interface and query software |
| Amazon Redshift | Data base user interface and query software |
| Amazon Web Services AWS software | Data base user interface and query software |
| Apache Cassandra | Data base management system software |
| Apache Hadoop | Data base management system software |
| Apache Hive | Data base management system software |
| Elasticsearch | Data base management system software |
| Hibernate ORM | Object oriented data base management software |
| Microsoft Access | Data base user interface and query software |
| Microsoft SQL Server | Data base user interface and query software |
| Microsoft SQL Server Reporting Services SSRS | Data base reporting software |
| MongoDB | Data base management system software |
| MySQL | Data base user interface and query software |
| NoSQL | Data base management system software |
| Oracle Database | Data base user interface and query software |
| Oracle PL/SQL | Data base management system software |
| PostgreSQL | Object oriented data base management software |
| Slack | Cloud-based data access and sharing software |
| Structured query language SQL | Data base user interface and query software |
| Tableau | Business intelligence and data analysis software |
| Teradata Database | Data base management system software |
| Transact-SQL | Data base user interface and query software |
| Yardi software | Data base user interface and query software |
| Apache Pig | Data base management system software |
| Apache Solr | Data base management system software |
| Blackboard software | Data base user interface and query software |
| Data entry software | Data base user interface and query software |
| Database software | Data base user interface and query software |
| Dropbox | Cloud-based data access and sharing software |
| FileMaker Pro | Data base user interface and query software |
| Google Drive | Cloud-based data access and sharing software |
| IBM Cognos Impromptu | Business intelligence and data analysis software |
| Lucid IQ CMP | Data base user interface and query software |
| MicroStrategy | Business intelligence and data analysis software |
| Oracle Business Intelligence Enterprise Edition | Business intelligence and data analysis software |
| Oracle JDBC | Data base user interface and query software |
| Qlik Tech QlikView | Business intelligence and data analysis software |
| Quest Erwin Data Modeler | Metadata management software |
| Relational database management software | Data base management system software |
| SAP Crystal Reports | Data base reporting software |
| Software asset management SAM software | Data base user interface and query software |
| iPro | Data base user interface and query software |
| ESRI ArcGIS software | Geographic information system |
| Geographic information system GIS software | Geographic information system |
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Relevant Certifications
Industry certifications that may be valuable for this career role:
| Certification | Issuing Organization | Practice Test |
|---|---|---|
| Apple Certified Support Professional (ACSP) 10.15 | Apple Computer, Inc. | Not Available |
| Apple Certified iOS Technician (ACiT) Certification (2019) | Apple Computer, Inc. | Not Available |
| Associate in Information Technology | The Institutes | Not Available |
| Avid Certified Support Representative: Avid NEXIS | Avid Technology, Inc. | Not Available |
| Avid Certified Support Representative: Elite | Avid Technology, Inc. | Not Available |
| Avid Certified Support Representative: ISIS | Avid Technology, Inc. | Not Available |
| Avid Certified Support Representative: Media Composer | Avid Technology, Inc. | Not Available |
| Avid Certified Support Representative: MediaCentral | Asset Management | Avid Technology, Inc. | Not Available |
| Avid Certified Support Representative: Pro Tools | Avid Technology, Inc. | Not Available |
| Avid Certified System Administrator: iNEWS | Avid Technology, Inc. | Not Available |
| Avid Certified User: iNEWS | Avid Technology, Inc. | Not Available |
| Broadband-Voice over Internet Protocol | ETA International | Not Available |
| CCNP Service Provider Certification | Cisco Systems, Inc. | Not Available |
| Certified Cyber Security Professional - Associate/Practitioner | Institute for the Certification of Computing Professionals | Not Available |
| Certified Cyber Security Professional - Foundation | Institute for the Certification of Computing Professionals | Not Available |
| Certified Healthcare Technology Specialist - Technical/Software Support Staff | American Health Information Management Association | Not Available |
| Certified Wireless Design Professional | Certified Wireless Network Professional | Not Available |
| Certified Wireless Technology Specialist | Certified Wireless Network Professional | Not Available |
| Citrix Certified Associate - Virtualization | Citrix Systems Incorporated | Not Available |
| Citrix Certified Expert - Virtualization | Citrix Systems Incorporated | Not Available |
| Citrix Certified Professional - Virtualization | Citrix Systems Incorporated | Not Available |
| Citrix Endpoint Management Certified | Citrix Systems Incorporated | Not Available |
| Citrix ShareFile Certified | Citrix Systems Incorporated | Not Available |
| Citrix Virtual Apps and Desktops Service Integration with Microsoft Azure Certified | Citrix Systems Incorporated | Not Available |
| Citrix Virtual Apps and Desktops Service on Citrix Cloud Certified | Citrix Systems Incorporated | Not Available |
| CompTIA A+ Certification | Computing Technology Industry Association (CompTIA) | Available |
| CompTIA CTT+ | Computing Technology Industry Association (CompTIA) | Not Available |
| CompTIA IT Fundamentals | Computing Technology Industry Association (CompTIA) | Not Available |
| CompTIA Network+ | Computing Technology Industry Association (CompTIA) | Not Available |
| CompTIA Server+ | Computing Technology Industry Association (CompTIA) | Not Available |
| Computer Service Technician | ETA International | Not Available |
| Computer Skills Specialist | American Education Certification Association | Not Available |
| GIAC Assessing and Auditing Wireless Networks | Global Information Assurance Certification | Not Available |
| GIAC Certified Incident Handler | Global Information Assurance Certification | Not Available |
| GIAC Reverse Engineering Malware | Global Information Assurance Certification | Not Available |
| HDI Certified Customer Service Representative | HDI | Not Available |
| HDI Certified Instructor | HDI | Not Available |
| HDI Certified Support Center Team Lead | HDI | Not Available |
| HDI Desktop Advanced Support Technician | HDI | Not Available |
| HDI Problem Management Professional | HDI | Not Available |
| HDI Support Center Analyst | HDI | Not Available |
| HDI Support Center Manager | HDI | Not Available |
| HDI Support Center Team Lead | HDI | Not Available |
| JNCIA-Junos certification | Juniper Networks | Not Available |
| Juniper Networks Certified Certified Data Center Design Expert | Juniper Networks | Not Available |
| KCS Foundation | HDI | Not Available |
| KCS Principles | HDI | Not Available |
| Linux Enterprise Professional Certification - Level 3 | Linux Professional Institute | Not Available |
| Linux Network Professional Certification - Level 2 | Linux Professional Institute | Not Available |
| Linux Server Professional Certification - Level 1 | Linux Professional Institute | Not Available |
| Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate | Microsoft Corporation | Not Available |
| Microsoft Certified: Dynamics 365 Fundamentals | Microsoft Corporation | Not Available |
| Network Systems Technician | ETA International | Not Available |
| SAP Certified Application Associate - SAP CPQ Implementation | SAP America, Inc. | Not Available |
| SMAX Certified Specialist | Micro Focus | Not Available |
| Specialist - Implementation Engineer, Campus Networking Version 1.0 | Dell Corporation | Not Available |
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