Computer Network Support Specialists
Analyze, test, troubleshoot, and evaluate existing network systems, such as local area networks (LAN), wide area networks (WAN), cloud networks, servers, and other data communications networks. Perform network maintenance to ensure networks operate correctly with minimal interruption.
65 alternate job titles:
Cloud Engineer
Cloud Support Specialist
Computer Network Analyst
Computer Network Specialist
Computer Network Support Specialist
Computer Networker
Computer Operations Technician
Computer Systems Specialist
Configuration Technician
Controls Programmer
Customer Engineer
Customer Service Engineer
Customer Support Engineer
Cyber Defense Incident Responder
Field Systems Technician
Information Technology Network Specialist (IT Network Specialist)
Information Technology Operations Analyst (IT Operations Analyst)
Installation Technician
Internet Network Specialist
Internet Specialist
Internetworking Technician
IT Consultant (Information Technology Consultant)
IT Network Technician (Information Technology Network Technician)
IT Support Technician (Information Technology Support Technician)
LAN Support Specialist (Local Area Network Support Specialist)
Network Analyst
Network and Threat Support Specialist
Network Applications Specialist
Network Consultant
Network Control Analyst
Network Control Analyst Assistant
Network Data Specialist
Network Desktop Support Specialist
Network Diagnostic Support Specialist
Network Field Technician
Network Management Specialist
Network Operations Analyst
Network Operations Specialist
Network Operations Technician
Network Relations Consultant
Network Services Specialist
Network Specialist
Network Support Engineer
Network Support Specialist
Network Support Technician
Network Technical Analyst
Network Technician
Network Workstation Technical Specialist
Networking Specialist
NOC Technician (Network Operations Center Technician)
Operations Support Technician
Personal Computer Network Analyst
Support Engineer
Support Technician
Surveillance Technician
Systems Specialist
Systems Support Engineer
Systems Support Representative
Systems Support Specialist
Technical Analyst
Technical Services Specialist
Technical Support Specialist
Telecommunications Network Technician
VoIP Technician (Voice over Internet Protocol Technician)
WAN Support Specialist (Wide Area Network Support Specialist)
Salary Information
Computer Network Support Specialists: $73,340 (median) per year.
Starting salary (10th percentile).
Required expreience: Varies by Company
Data source: U.S. Bureau of Labor Statistics
Daily Tasks & Responsibilities
| Task Description | Category |
|---|---|
| Monitor the performance of computer networks. | Maintenance |
| Maintain computer hardware. | Maintenance |
| Update knowledge about emerging industry or technology trends. | Maintenance |
| Analyze data to identify or resolve operational problems. | Analysis |
| Analyze security of systems, network, or data. | Analysis |
| Conduct research to gain information about products or processes. | Analysis |
| Develop specifications for computer network operation. | Development |
| Create electronic data backup to prevent loss of information. | Development |
| Configure computer networks. | General |
| Implement security measures for computer or information systems. | General |
| Document network-related activities or tasks. | General |
| Test computer system operations to ensure proper functioning. | General |
| Resolve computer network problems. | General |
| Install computer hardware. | General |
| Install computer software. | General |
| Test computer hardware performance. | General |
| Test software performance. | General |
| Troubleshoot issues with computer applications or systems. | General |
| Prepare instruction manuals. | General |
| Document operational activities. | General |
| Provide technical support for computer network issues. | General |
| Train others in computer interface or software use. | General |
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Technology Requirements
| Technology | Description |
|---|---|
| Border Gateway Protocol BGP | Switch or router software |
| Microsoft Active Directory | Internet directory services software |
| Microsoft Excel | Spreadsheet software |
| Microsoft Office software | Office suite software |
| Adobe Acrobat | Document management software |
| Apache Tomcat | Web platform development software |
| Apple macOS | Operating system software |
| Bash | Operating system software |
| Linux | Operating system software |
| Microsoft Azure software | Development environment software |
| Microsoft Dynamics | Enterprise resource planning ERP software |
| Microsoft PowerPoint | Presentation software |
| Microsoft PowerShell | Development environment software |
| Microsoft Project | Project management software |
| Microsoft SharePoint | Document management software |
| Microsoft Visual Basic | Development environment software |
| Microsoft Windows | Operating system software |
| Microsoft Windows Server | Operating system software |
| Microsoft Word | Word processing software |
| Oracle Java | Object or component oriented development software |
| Perl | Object or component oriented development software |
| Python | Object or component oriented development software |
| Red Hat Enterprise Linux | Operating system software |
| Ruby | Development environment software |
| Shell script | Operating system software |
| Splunk Enterprise | Cloud-based management software |
| UNIX | Operating system software |
| UNIX Shell | Operating system software |
| Firewall software | Network security and virtual private network VPN equipment software |
| Operating system software | Operating system software |
| Anti-spyware software | Transaction security and virus protection software |
| Antivirus software | Transaction security and virus protection software |
| Application management software | Configuration management software |
| Arping | Network monitoring software |
| Automated installation software | Configuration management software |
| B&W Port Scanner | Network monitoring software |
| BMC Software Control-M | Enterprise application integration software |
| BMC Software Remedy IT Service Management Suite | Helpdesk or call center software |
| Bentley Systems ProjectWise | Project management software |
| BitWizard B.V. mtr | Network monitoring software |
| BlackBerry Enterprise Server | Operating system software |
| Cisco Systems Cisco NetFlow Collection Engine | Network monitoring software |
| Cisco Systems Cisco Traffic Analyzer | Network monitoring software |
| Cisco Systems CiscoWorks | Administration software |
| Cisco Systems CiscoWorks LAN Management Solution | Administration software |
| Citrix cloud computing software | Access software |
| Clarified Networks Clarified Analyzer | Network monitoring software |
| Colasoft Capsa Enterprise | Network monitoring software |
| Colasoft Capsa Free | Network monitoring software |
| Compuware ClientVantage Agentless Monitoring | Network monitoring software |
| Congruity Technologies Inspector | Network monitoring software |
| Connectivity software | Platform interconnectivity software |
| Customer information control system CICS | Transaction server software |
| Customer relationship management CRM software | Customer relationship management CRM software |
| Dartware InterMapper | Network monitoring software |
| Dig | Network monitoring software |
| EMC Ionix Network Configuration Manager | Configuration management software |
| EMC NetWorker | Backup or archival software |
| EMC Symmetrix DMX | Storage networking software |
| Encryption software | Transaction security and virus protection software |
| Ethereal | Network monitoring software |
| Ettercap NG | Network monitoring software |
| File server software | Filesystem software |
| Fluke Networks Enterprise LANMeter | Network monitoring software |
| Help desk software | Helpdesk or call center software |
| Hewlett Packard HP-UX | Operating system software |
| Hewlett-Packard HP Network Node Manager | Administration software |
| IBM AIX | Operating system software |
| IBM Domino | Communications server software |
| IBM Notes | Electronic mail software |
| IBM Power Systems software | Enterprise system management software |
| IBM Security Network Intrusion Prevention System | Network security or virtual private network VPN management software |
| IBM Tivoli NetView Distribution Manager | Filesystem software |
| IBM WebSphere | Cloud-based management software |
| Intrusion prevention system IPS | Network security or virtual private network VPN management software |
| Job control language JCL | Operating system software |
| KornShell | Operating system software |
| LAMP Stack | Web platform development software |
| Load testing software | Program testing software |
| LogMatrix NerveCenter | Network monitoring software |
| McAfee | Transaction security and virus protection software |
| Microsoft Exchange | Electronic mail software |
| Microsoft Hyper-V Server | Operating system software |
| Microsoft Internet Information Services (IIS) | Transaction server software |
| Microsoft Network Monitor | Network monitoring software |
| Microsoft Visual Basic Scripting Edition VBScript | Development environment software |
| Microsoft Windows PowerShell | Operating system software |
| Microsoft Windows Sysprep | Configuration management software |
| NIKSUN NetDetector | Network security or virtual private network VPN management software |
| Nagios | Network monitoring software |
| NetScout Sniffer Global Analyzer | Network monitoring software |
| NetScout Sniffer Portable Professional Analyzer | Network monitoring software |
| Network Instruments Observer Standard | Network monitoring software |
| Network and system vulnerability assessment software | Network security or virtual private network VPN management software |
| Network design software | Computer aided design CAD software |
| Network intrusion detection software | Network security and virtual private network VPN equipment software |
| Network monitoring software | Network monitoring software |
| Norton AntiVirus | Transaction security and virus protection software |
| NortonLifeLock cybersecurity software | Transaction security and virus protection software |
| NovaStor NovaBACKUP | Backup or archival software |
| Novell eDirectory | Internet directory services software |
| Nslookup | Network monitoring software |
| OPNET SP Sentinel | Network monitoring software |
| Oracle Solaris | Operating system software |
| Packet analyzers | Network monitoring software |
| Packet filter software | Transaction security and virus protection software |
| Patch and update management software | Configuration management software |
| Ping Identity | Transaction security and virus protection software |
| Port scanners | Network monitoring software |
| Project planning software | Project management software |
| Remote control software | Desktop communications software |
| Root kit detection software | Transaction security and virus protection software |
| Route | Network monitoring software |
| Roxio Retrospect | Backup or archival software |
| Security incident management software | Network security or virtual private network VPN management software |
| SolarWinds | Cloud-based protection or security software |
| Sonicwall SonicOS Enhanced | Network security or virtual private network VPN management software |
| Storage area network SAN software | Storage networking software |
| Symantec Veritas NetBackup | Backup or archival software |
| Symantec pcAnywhere | Desktop communications software |
| Tape backup system software | Backup or archival software |
| Tcpdump | Network monitoring software |
| Traceroute | Network monitoring software |
| Traffic shapers | Network operating system enhancement software |
| Ubuntu | Operating system software |
| VMware | Clustering software |
| Veritas NetBackup | Backup or archival software |
| Virtual private networking VPN software | Network security and virtual private network VPN equipment software |
| Voice over internet protocol VoIP system software | Internet protocol IP multimedia subsystem software |
| WildPackets OmniPeek Network Analyzer | Network monitoring software |
| Wireshark | Network monitoring software |
| Zabbix | Network monitoring software |
| ifconfig | Administration software |
| ipconfig | Administration software |
| nbtstat | Network monitoring software |
| netstat | Network monitoring software |
| ngrep | Network monitoring software |
| ServiceNow | Data base user interface and query software |
| Microsoft Access | Data base user interface and query software |
| Microsoft SQL Server | Data base user interface and query software |
| MySQL | Data base management system software |
| Structured query language SQL | Data base user interface and query software |
| Teradata Database | Data base management system software |
| Database management software | Data base management system software |
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Relevant Certifications
Industry certifications that may be valuable for this career role:
| Certification | Issuing Organization | Practice Test |
|---|---|---|
| Apple Certified Support Professional 10.14 | Apple Computer, Inc. | Not Available |
| Architecting a Citrix Networking Solution | Citrix Systems Incorporated | Not Available |
| Aruba Certified ClearPass Expert (ACCX) | Hewlett Packard Certification and Learning | Not Available |
| Associate Cloud Engineer | Google Inc. | Not Available |
| Associate in Information Technology | The Institutes | Not Available |
| Broadband-Voice over Internet Protocol | ETA International | Not Available |
| CCIE Enterprise Infrastructure Certification | Cisco Systems, Inc. | Not Available |
| CCIE Enterprise Wireless Certification | Cisco Systems, Inc. | Not Available |
| CCIE Service Provider | Cisco Systems, Inc. | Not Available |
| CCNP Service Provider Certification | Cisco Systems, Inc. | Not Available |
| CCT Data Center | Cisco Systems, Inc. | Not Available |
| Certification Authorization Professional | International Information Systems Security Certification Consortium, Inc. | Not Available |
| Certified Data Management Administrator | Network Appliance, Inc. | Not Available |
| Certified Information Security Manager | Information Systems Audit and Control Association | Not Available |
| Certified Network Computer Technician | ETA International | Not Available |
| Certified Network Defender | EC-Council | Not Available |
| Certified Network Professional | Network Professional Association | Not Available |
| Certified Network Systems Technician | ETA International | Not Available |
| Certified Web Administrator Associate | World Organization of Webmasters | Not Available |
| Certified Wireless Analysis Professional | Certified Wireless Network Professional | Not Available |
| Certified Wireless Network Administrator | Certified Wireless Network Professional | Not Available |
| Certified Wireless Network Expert | Certified Wireless Network Professional | Not Available |
| Certified Wireless Specialist | Certified Wireless Network Professional | Not Available |
| Certified Wireless Technician | Certified Wireless Network Professional | Not Available |
| Certified Wireless Technology Specialist | Certified Wireless Network Professional | Not Available |
| Cisco Certified CyberOps Professional Certification | Cisco Systems, Inc. | Not Available |
| Cisco and NetApp FlexPod Design Specialist Certification | Network Appliance, Inc. | Not Available |
| Citrix ADC 12 Essentials and Citrix Gateway | Citrix Systems Incorporated | Not Available |
| Citrix ADC 12 Essentials and Traffic Management | Citrix Systems Incorporated | Not Available |
| Citrix ADC Advanced Topics: Security, Management, and Optimization | Citrix Systems Incorporated | Not Available |
| Citrix SD-WAN Certified | Citrix Systems Incorporated | Not Available |
| Citrix XenApp and XenDesktop 7.15 Assessment, Design and Advanced Configurations | Citrix Systems Incorporated | Not Available |
| Citrix XenServer Certified | Citrix Systems Incorporated | Not Available |
| CompTIA Cloud+ | Computing Technology Industry Association (CompTIA) | Not Available |
| CompTIA Network+ | Computing Technology Industry Association (CompTIA) | Not Available |
| CompTIA Server+ | Computing Technology Industry Association (CompTIA) | Not Available |
| EC-Council Certified Security Analyst | EC-Council | Not Available |
| Electronic Security Networking Technician | ETA International | Not Available |
| Fiber Optics Technician - Outside Plant | ETA International | Not Available |
| GIAC Assessing and Auditing Wireless Networks | Global Information Assurance Certification | Not Available |
| GIAC Certified Incident Handler | Global Information Assurance Certification | Not Available |
| GIAC Certified Intrusion Analyst | Global Information Assurance Certification | Not Available |
| GIAC Information Security Fundamentals | Global Information Assurance Certification | Not Available |
| GIAC Reverse Engineering Malware | Global Information Assurance Certification | Not Available |
| GIAC Security Leadership Certification | Global Information Assurance Certification | Not Available |
| HP OneView 1.20 | Hewlett Packard Certification and Learning | Not Available |
| IBM Certified Associate - Tivoli Monitoring V6.3 | IBM Corporation | Not Available |
| IBM Certified Associate - Tivoli Netcool/OMNIbus V8.1 | IBM Corporation | Not Available |
| IBM Certified Specialist - InfoSphere Optim for Distributed Systems Fundamentals | IBM Corporation | Not Available |
| Internet Protocol Engineering Professional | Society of Cable Telecommunications Engineers | Not Available |
| JNCIA-Junos certification | Juniper Networks | Not Available |
| Juniper Networks Certified Certified Data Center Design Expert | Juniper Networks | Not Available |
| Licensed Penetration Tester | EC-Council | Not Available |
| Linux Enterprise Professional Certification - Level 3 | Linux Professional Institute | Not Available |
| Linux Network Professional Certification - Level 2 | Linux Professional Institute | Not Available |
| Managing Citrix XenDesktop 7.6 Solutions | Citrix Systems Incorporated | Not Available |
| Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate | Microsoft Corporation | Not Available |
| Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate | Microsoft Corporation | Not Available |
| Network Automation Essentials v10.x. Certified Professional | Micro Focus | Not Available |
| Network Technology Associate | Certified Internet Web Professionals | Not Available |
| Nokia Network Routing Specialist I | Nokia | Not Available |
| Nokia Network Routing Specialist II | Nokia | Not Available |
| Nokia Service Routing Architect | Nokia | Not Available |
| Oracle Data Integrator 12c Essentials | Oracle Corporation | Not Available |
| Oracle Solaris 11 Advanced System Administration | Oracle Corporation | Not Available |
| Oracle VM 3.0 for x86 Certified Implementation Specialist Certification | Oracle Corporation | Not Available |
| Platform Engineer Specialist - Isilon 3.0 | Dell Corporation | Not Available |
| Professional Cloud Security Manager Certification | Cloud Credential Council | Not Available |
| SAP Certified Application Associate - SAP Ariba Integration with Cloud Integration Gateway | SAP America, Inc. | Not Available |
| SAP Certified Application Associate - SAP Ariba Procurement | SAP America, Inc. | Not Available |
| SAP Certified Application Associate - SAP Ariba Sourcing | SAP America, Inc. | Not Available |
| SAP Certified Application Associate - SAP Ariba Supplier Management | SAP America, Inc. | Not Available |
| SAP Certified Application Associate - SAP S/4HANA Cloud (public) - Professional Services Implementation | SAP America, Inc. | Not Available |
| SAP Certified Application Associate - SAP Sales Cloud 2011 | SAP America, Inc. | Not Available |
| SAP Certified Application Associate - SAP Service Cloud 2011 | SAP America, Inc. | Not Available |
| SAP Certified Application Associate - SAP SuccessFactors Full Cloud/Core Hybrid 1H/2021 | SAP America, Inc. | Not Available |
| SAP Certified Development Associate - ABAP with SAP NetWeaver 7.50 | SAP America, Inc. | Not Available |
| SAP Certified Development Professional - SAP Commerce Cloud 1905 Developer | SAP America, Inc. | Not Available |
| SAP Certified Technology Associate - SAP Marketing Cloud (2002) Implementation | SAP America, Inc. | Not Available |
| SMAX Certified Specialist | Micro Focus | Not Available |
| WOW Certified Apprentice Webmaster | World Organization of Webmasters | Not Available |
| WOW Certified Professional Web Administrator | World Organization of Webmasters | Not Available |
| WOW Certified Web Administrator Apprentice | World Organization of Webmasters | Not Available |
| Web Foundations Associate | Certified Internet Web Professionals | Not Available |
| Wireless Networking Technician | ETA International | Not Available |
| Wireshark Certified Network Analyst | Wireshark | Not Available |
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