General and Operations Managers
Plan, direct, or coordinate the operations of public or private sector organizations, overseeing multiple departments or locations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Usually manage through subordinate supervisors. Excludes First-Line Supervisors.
74 alternate job titles:
Area Manager
Boards and Commissions Director
Business Coordinator
Business Manager
Center Manager
Chief Administrative Officer (CAO)
Corporate Manager
Department Manager
Department Store General Manager (Dept Store GM)
Department Store Manager (Dept Store Manager)
District Commercial Superintendent
District Manager
District Plant Superintendent
District Traffic Chief
District Wire Chief
Division Toll Wire Chief
Division Traffic Superintendent
Drilling and Production Superintendent
Electrical Superintendent
Equipment Maintenance Superintendent
Field Party Manager
Fish and Game Club Manager
General Manager (GM)
General Superintendent
Golf and Operations Manager
Golf Course Manager
Gym Manager
Installation Superintendent
IO Manager (Industrial Organization Manager)
Laundry Superintendent
Line Construction Superintendent
Manufacturing Operations Manager
Mine Superintendent
Movie Theater Manager
Newspaper Manager
Nonprofit Manager
Office Manager
Offshoring Manager
Operational Risk Manager
Operations Director
Operations General Manager (Operations GM)
General Operations Manager
Operations Supervisor
Park Superintendent
Parks and Recreation Manager
Plant Superintendent
Print Production Manager
Printing Manager
Prison Warden
Program Director
Program Manager
Public Works Director
Publication Director
Refinery Superintendent
Revenue Director
Revenue Manager
Roads Superintendent
Shelter Director
Shift Supervisor
Shop Superintendent
Site Operations Manager
Solid Waste Manager
Sports Team Manager
Store Director
Store Manager
Street Commissioner
Street Superintendent
Substation Superintendent
Theatre Manager
Training Manager
Venue Manager
Water and Sewer Systems Supervisor
Water Superintendent
Zoo Director
Salary Information
General and Operations Managers: $102,950 (median) per year.
Starting salary (10th percentile).
Required expreience: Varies by Company
Data source: U.S. Bureau of Labor Statistics
Daily Tasks & Responsibilities
| Task Description | Category |
|---|---|
| Direct sales, marketing, or customer service activities. | General |
| Direct organizational operations, projects, or services. | General |
| Provide basic information to guests, visitors, or clients. | General |
| Implement organizational process or policy changes. | General |
| Determine resource needs. | General |
| Recommend organizational process or policy changes. | General |
| Prepare staff schedules or work assignments. | General |
| Direct financial operations. | General |
| Conduct employee training programs. | General |
| Hire personnel. | General |
| Determine pricing or monetary policies. | General |
| Develop marketing plans or strategies. | Development |
| Plan facility layouts or designs. | Development |
| Develop organizational goals or objectives. | Development |
| Develop organizational policies or programs. | Development |
| Manage construction activities. | Management |
| Manage environmental sustainability projects. | Management |
| Analyze data to inform operational decisions or activities. | Analysis |
| Analyze financial records to improve efficiency. | Analysis |
| Monitor performance of organizational members or partners. | Maintenance |
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Technology Requirements
| Technology | Description |
|---|---|
| Microsoft Excel | Spreadsheet software |
| Microsoft Office software | Office suite software |
| Microsoft PowerPoint | Presentation software |
| Adobe Acrobat | Document management software |
| Adobe Creative Cloud software | Graphics or photo imaging software |
| Adobe Photoshop | Graphics or photo imaging software |
| Apple macOS | Operating system software |
| Atlassian Confluence | Project management software |
| Atlassian JIRA | Content workflow software |
| Autodesk AutoCAD | Computer aided design CAD software |
| Extensible markup language XML | Enterprise application integration software |
| Web page creation and editing software | |
| Google Docs | Word processing software |
| HubSpot software | Sales and marketing software |
| IBM SPSS Statistics | Analytical or scientific software |
| Intuit QuickBooks | Accounting software |
| Kronos Workforce Timekeeper | Time accounting software |
| Marketo Marketing Automation | Sales and marketing software |
| Microsoft Dynamics | Enterprise resource planning ERP software |
| Microsoft Outlook | Electronic mail software |
| Microsoft Project | Project management software |
| Microsoft SharePoint | Document management software |
| Microsoft Visio | Process mapping and design software |
| Microsoft Visual Basic | Development environment software |
| Microsoft Visual Basic for Applications VBA | Development environment software |
| Microsoft Windows | Operating system software |
| Microsoft Word | Word processing software |
| Mozilla Firefox | Internet browser software |
| Oracle PeopleSoft | Enterprise resource planning ERP software |
| Oracle Primavera Enterprise Project Portfolio Management | Project management software |
| Puppet | Configuration management software |
| R | Object or component oriented development software |
| SAP software | Enterprise resource planning ERP software |
| SAS | Analytical or scientific software |
| Salesforce software | Customer relationship management CRM software |
| Shell script | Operating system software |
| Splunk Enterprise | Cloud-based management software |
| The MathWorks MATLAB | Analytical or scientific software |
| ADP Workforce Now | Human resources software |
| AMG Teleran SalesInSync | Customer relationship management CRM software |
| Act! | Customer relationship management CRM software |
| ActionWare | Customer relationship management CRM software |
| Apple Final Cut Pro | Video creation and editing software |
| Apple Keynote | Presentation software |
| Avidian Technologies Prophet | Customer relationship management CRM software |
| Blackbaud The Raiser's Edge | Customer relationship management CRM software |
| CNC Mastercam | Computer aided manufacturing CAM software |
| Calendar and scheduling software | Calendar and scheduling software |
| Citrix cloud computing software | Access software |
| Computer aided manufacturing CAM software | Computer aided manufacturing CAM software |
| Customer information control system CICS | Transaction server software |
| Deacom ERP | Enterprise resource planning ERP software |
| Delphi Technology | Financial analysis software |
| Dynamic Energy Systems MedAct | Medical software |
| Eko | Desktop communications software |
| Evernote | Word processing software |
| Flipgrid | Video creation and editing software |
| Fund accounting software | Accounting software |
| Google Ads | Sales and marketing software |
| Google Slides | Presentation software |
| GroupMe | Instant messaging software |
| HEAT Software GoldMine | Customer relationship management CRM software |
| Human resource management software HRMS | Human resources software |
| Human resources software | Human resources software |
| IBM Domino | Communications server software |
| IBM InfoSphere DataStage | Enterprise application integration software |
| IBM Notes | Electronic mail software |
| IBM Power Systems software | Enterprise system management software |
| InnQuest Software roomMaster | Facilities management software |
| Inventory management software | Inventory management software |
| Job control language JCL | Operating system software |
| Kronos Workforce Payroll | Time accounting software |
| LSA Visual Easy Lean | Materials requirements planning logistics and supply chain software |
| LexisNexis | Information retrieval or search software |
| Web page creation and editing software | |
| Maximizer Software Maximizer Enterprise | Customer relationship management CRM software |
| McAfee | Transaction security and virus protection software |
| Medical condition coding software | Medical software |
| Microsoft Dynamics GP | Enterprise resource planning ERP software |
| Microsoft Exchange | Electronic mail software |
| Microsoft FrontPage | Web page creation and editing software |
| Microsoft Internet Explorer | Internet browser software |
| Microsoft OneNote | Word processing software |
| Microsoft Publisher | Desktop publishing software |
| Minitab | Analytical or scientific software |
| Mozilla Thunderbird | Electronic mail software |
| Nagios | Network monitoring software |
| NetSuite ERP | Enterprise resource planning ERP software |
| NetSuite NetCRM | Customer relationship management CRM software |
| NortonLifeLock cybersecurity software | Transaction security and virus protection software |
| Oracle E-Business Suite Financials | Financial analysis software |
| Oracle Eloqua | Customer relationship management CRM software |
| Oracle Fusion Applications | Enterprise resource planning ERP software |
| Oracle Hyperion | Enterprise resource planning ERP software |
| Oracle JD Edwards EnterpriseOne | Enterprise resource planning ERP software |
| Oracle PeopleSoft Financials | Enterprise resource planning ERP software |
| Oracle Solaris | Operating system software |
| Oracle Taleo | Human resources software |
| Payroll software | Time accounting software |
| Personnel scheduling software | Human resources software |
| Point of sale POS software | Point of sale POS software |
| Realization Streamliner | Project management software |
| SAP Business Objects | Enterprise resource planning ERP software |
| Sage 50 Accounting | Accounting software |
| Sage MAS 500 | Financial analysis software |
| Salesforce.com Salesforce CRM | Customer relationship management CRM software |
| Screencastify | Video creation and editing software |
| SeaMonkey | Internet browser software |
| Siemens NX | Computer aided manufacturing CAM software |
| Social media sites | Web page creation and editing software |
| Software on Sailboats Desktop Sales Manager | Customer relationship management CRM software |
| StataCorp Stata | Analytical or scientific software |
| Sugar CRM | Customer relationship management CRM software |
| Supervisory control and data acquisition SCADA software | Industrial control software |
| Tax software | Accounting software |
| Vanguard Software Vanguard Sales Manager | Customer relationship management CRM software |
| Veritas NetBackup | Backup or archival software |
| YouTube | Video creation and editing software |
| vtiger CRM | Customer relationship management CRM software |
| Amazon Web Services AWS software | Data base user interface and query software |
| Apache Hadoop | Data base management system software |
| Google Analytics | Data mining software |
| Microsoft Access | Data base user interface and query software |
| Microsoft SQL Server | Data base user interface and query software |
| Oracle Database | Data base user interface and query software |
| PostgreSQL | Object oriented data base management software |
| Slack | Cloud-based data access and sharing software |
| Structured query language SQL | Data base user interface and query software |
| Tableau | Business intelligence and data analysis software |
| Teradata Database | Data base management system software |
| Yardi software | Data base user interface and query software |
| Airtable | Data base user interface and query software |
| Blackboard software | Data base user interface and query software |
| Database software | Data base user interface and query software |
| Datawatch Monarch | Data mining software |
| Dropbox | Cloud-based data access and sharing software |
| FileMaker Pro | Data base user interface and query software |
| Google Drive | Cloud-based data access and sharing software |
| IBM Cognos Impromptu | Business intelligence and data analysis software |
| MicroStrategy | Business intelligence and data analysis software |
| Oracle Business Intelligence Enterprise Edition | Business intelligence and data analysis software |
| Qlik Tech QlikView | Business intelligence and data analysis software |
| Quest Erwin Data Modeler | Metadata management software |
| SAP Crystal Reports | Data base reporting software |
| Savant MobileRanger | Data base user interface and query software |
| Geographic information system GIS software | Geographic information system |
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